What is Whetstone?
What is Whetstone?
An Australian advisory marketplace matching business owners with semi-retired and retired industry experts for bounded, insured advisory sessions. Fixed session count, defined scope, no retainers.
How much does it cost?
How much does it cost?
A single 60-minute session is A300. Packages are set by Whetstone and are the same whichever advisor you book — see session packages. Posting a challenge and getting a shortlist are free.
Does my money go straight to the advisor?
Does my money go straight to the advisor?
No. Your payment is held by Whetstone and released only after the work is done and you confirm it — or automatically seven days after your advisor marks it complete. Until then it is still sitting where it can be refunded.
How are advisors verified?
How are advisors verified?
A real person checks three things: identity, credentials with the issuing body, and background via a reference call. Nothing is approved automatically, and every decision carries a written note. See advisor verification.
Can I choose my own advisor?
Can I choose my own advisor?
Yes. Someone at Whetstone reads your challenge, hand-picks a shortlist, and writes you a sentence on why each advisor is on it. You choose from that shortlist and book directly.
Is my session really insured?
Is my session really insured?
Yes, end-to-end, built into the package price. If coverage were ever inactive the platform would refuse new payments outright. See insurance explained.
What is bounded scope?
What is bounded scope?
A fixed number of sessions and a written description of what is covered, copied onto your booking when you book so it cannot change afterwards. See bounded scope.
How do I book the rest of a three-session package?
How do I book the rest of a three-session package?
Only the first session is scheduled at checkout. Open the booking and use the Schedule a session panel to pick the rest from your advisor’s available times.
Can I get a refund?
Can I get a refund?
Use Report a problem on the booking — not an email to support, which cannot act on a booking directly. That freezes the payment while someone looks at it. Because your money is held rather than passed on, most refunds are straightforward. See refunds.
What if my advisor never closes out the booking?
What if my advisor never closes out the booking?
You do not have to chase them. They are reminded at day 2, the team sees it at day 5, and at day 7 you are emailed and offered a “the session went ahead” option that closes it and pays them. Ignoring that email releases nothing.
Can I change a review I left?
Can I change a review I left?
For 14 days — the rating, the words, and whether Whetstone may quote you publicly. After that it is locked and forms part of the advisor’s record.
I'm semi-retired — can I become an advisor?
I'm semi-retired — can I become an advisor?
Yes. You will need to pass identity, credential and background checks. See become an advisor.
How do I contact support?
How do I contact support?
Email support@whetstone.au. For anything about a specific booking, Report a problem on that booking is faster — it reaches the team with the booking attached and freezes the payment.