# Whetstone Help Centre

- [Get Started with Whetstone](https://help.whetstone.au/getting-started/index.md): Learn what Whetstone is, who it is for, and how to create your account and post your first business challenge.
- [How Whetstone Works](https://help.whetstone.au/getting-started/how-whetstone-works.md): Learn the three-step process to get matched with a verified advisor and book an insured advisory session on Whetstone.
- [Create Your Whetstone Account](https://help.whetstone.au/getting-started/create-your-account.md): Sign up as a business owner on Whetstone. No credit card is required until you are ready to book your first advisory session.
- [Describe Your Challenge on Whetstone](https://help.whetstone.au/getting-started/describe-your-challenge.md): Write a clear, specific challenge description to get the best advisor matches on Whetstone. Include topic, business size, and urgency.
- [For Business Owners](https://help.whetstone.au/owners/index.md): How to find, book, and work with verified advisors on Whetstone, and what happens to your money along the way.
- [Find a Matched Advisor on Whetstone](https://help.whetstone.au/owners/finding-an-advisor.md): How Whetstone hand-picks your advisor shortlist, what is on an advisor profile, and how to choose between the people on it.
- [Book an Insured Advisory Session](https://help.whetstone.au/owners/booking-a-session.md): Choose a package, pick a time from your advisor's calendar, and pay. Learn what happens to your money between booking and completion.
- [What to Expect During Your Advisory Session](https://help.whetstone.au/owners/what-to-expect.md): How Whetstone sessions run, joining the video call, reminders, messaging your advisor, and how to prepare.
- [What to Do After Your Advisory Session](https://help.whetstone.au/owners/after-your-session.md): Confirming the work is done, what releases your advisor's payment, the 3 and 7 day rules, and leaving a review.
- [Advisors](https://help.whetstone.au/advisors/index.md): Everything advisors need: applying, verification, building a profile, managing bookings, and getting paid.
- [How to become a Whetstone advisor](https://help.whetstone.au/advisors/become-an-advisor.md): Apply to become an advisor on Whetstone. Who is eligible, what the application involves, and how to go live after verification.
- [Advisor verification explained](https://help.whetstone.au/advisors/verification-process.md): What happens during Whetstone advisor verification, what is checked, what to prepare, and what each outcome means.
- [Setting up your advisor profile](https://help.whetstone.au/advisors/advisor-profile.md): What goes on your Whetstone advisor profile, how to choose focus areas that attract the right matches, and how editing affects verification.
- [Managing your advisor bookings](https://help.whetstone.au/advisors/managing-bookings.md): Publishing availability, running sessions, recording outcomes, marking work complete, and how and when you get paid.
- [Getting paid as a Whetstone advisor](https://help.whetstone.au/advisors/getting-paid.md): How and when Whetstone advisors are paid, setting up payouts, commission, what happens if a transfer is delayed, and tax.
- [Pricing & Billing](https://help.whetstone.au/billing/index.md): Learn how session packages, payments, and refunds work when booking an advisor through Whetstone.
- [How Whetstone Session Packages Work](https://help.whetstone.au/billing/session-packages.md): Whetstone uses fixed-price session packages instead of hourly billing or retainers. Learn what each package includes before you book.
- [Making Payments and Finding Receipts](https://help.whetstone.au/billing/payments-and-receipts.md): How payment works at Whetstone checkout, what happens to your money afterwards, and where to find your receipts.
- [Requesting a Refund](https://help.whetstone.au/billing/refunds.md): How refunds work on Whetstone, why held payments make them straightforward, and how to raise one on a booking.
- [Trust & Safety](https://help.whetstone.au/trust/index.md): How Whetstone protects business owners with insurance, advisor verification, and bounded scope engagements.
- [Professional Indemnity Insurance on Whetstone](https://help.whetstone.au/trust/insurance-explained.md): Every Whetstone engagement includes professional indemnity insurance. What it covers and how it protects your business.
- [How Whetstone Verifies Advisors](https://help.whetstone.au/trust/advisor-verification.md): Whetstone advisors are checked by a person before taking bookings. What is verified, and what the Verified badge means.
- [Understanding Bounded Scope on Whetstone](https://help.whetstone.au/trust/bounded-scope.md): Whetstone engagements are fixed-session, defined-scope packages. Learn how scope is set and why it cannot change afterwards.
- [Troubleshooting](https://help.whetstone.au/troubleshooting/index.md): Find solutions for sign-in, booking, and payment problems on Whetstone.
- [Can't sign in to Whetstone](https://help.whetstone.au/troubleshooting/cant-sign-in.md): Fix Whetstone sign-in problems: social logins, forgotten passwords, unconfirmed emails, two-factor codes, and locked accounts.
- [Fix Whetstone booking issues](https://help.whetstone.au/troubleshooting/booking-issues.md): Resolve booking problems: missing calendar slots, an expired unpaid booking, scheduling later sessions, and missing confirmations.
- [Fix Whetstone payment problems](https://help.whetstone.au/troubleshooting/payment-problems.md): Resolve declined cards, duplicate charges, missing receipts, and payments that appear to have gone nowhere.
- [Frequently asked questions about Whetstone](https://help.whetstone.au/support/faq.md): Quick answers about Whetstone pricing, insurance, advisor verification, held payments, refunds, and becoming an advisor.
- [Account settings, security and privacy](https://help.whetstone.au/support/account-security.md): Managing your Whetstone profile, password, two-factor authentication, notifications, privacy, and closing your account.
- [Get in touch with Whetstone support](https://help.whetstone.au/support/contact.md): Contact Whetstone support by email, learn what to include in your message, and find self-help resources before reaching out.