What is checked
1
Identity
That the uploaded ID document is genuine and matches you.
2
Credentials
That the licences, registrations and memberships you claim are real and current. These are checked with the issuing body, not just read off the certificate.
3
Background
Usually a reference call about the experience you have described — does the career you have written match the one someone else describes?
What to prepare
- Government-issued photo ID
- Credentials relevant to what you will advise on
- Professional references who can confirm your work history
The three outcomes
Every decision comes with a written note. That is mandatory — a status without a reason is not evidence — and the record is permanent, stamped with who made it. It exists for your protection as much as anyone’s.
How you find out
We email you on every decision, whichever way it goes, and the note explaining it is in the email. You do not have to keep checking. The same note is on your verification status page, so it is there when you come back to it later.If you were asked for more information, the email and the page both say what is missing. You should never be left guessing which detail to add.
Not approved is not necessarily final
If your application was not accepted, the reason is written down for you, and the Update and resubmit button is on your verification status page. Change what the note asks for and send it back — it returns to the same team for another look. That is worth saying plainly, because it is easy to read “not approved” as the end of it. If your circumstances change — a credential comes through, a registration renews — resubmitting is the right thing to do.How long it takes
It depends how quickly references respond. Most applications are completed within a few business days, though it can take longer if references are slow to reply.While you are pending
Your profile is not visible to business owners, does not appear on any shortlist, and cannot be booked. This is the platform’s core promise and there is no way around it, including for people with impeccable credentials. You keep your dashboard while a decision is pending, including after a “more information needed” — taking it away mid-decision would be both rude and confusing. Your status page shows where things actually stand. If the review is paused waiting on you, it says so rather than telling you our team is still looking — the ball is visibly in one court or the other.If an application is not approved, or you later deactivate, the advisor dashboard closes and you are taken to your verification status instead. You will not be left publishing availability that nobody can book.