Your password is not working
The most common cause is that the account was created with Continue with Google or Continue with LinkedIn — in which case there is no Whetstone password to enter. Try those buttons. Otherwise use Forgot password.Whetstone shows the same “check your email” message whether or not an address has an account. So if nothing arrives, the most likely reason is that you signed up with a different address, or through Google or LinkedIn.
You never got the confirmation or reset email
1
Check spam and junk
Search for “Whetstone” across every folder, including promotions and updates.
2
Confirm the address
Make sure it is the address you actually signed up with. If you have several, try each.
3
Remember the link is single-use
A confirmation link only works once. If you have already clicked it, just sign in normally instead of requesting another.
It is asking for a 6-digit code
You have two-factor authentication on. Open your authenticator app for the current code. No phone? Use a recovery code — that signs you in and switches two-factor off, so you can set it up again on your new device. Neither? Contact support; recovering an account with neither is deliberately slow.Your account is locked
After 10 failed attempts within an hour — sign-ins, password resets and recovery codes counted together — the account locks.Other causes
You have not created an account yet
You have not created an account yet
Password resets will not work for an address that has never been registered. Create your account first.
You signed up as the wrong account type
You signed up as the wrong account type
Do not create a second account on the same email address — it will not work. A business-owner account can be switched to an advisor account from Become an advisor, but that switch is permanent.