Match your symptom below and follow the fix.
The calendar shows no times
Advisors publish their own availability, and nobody can be booked without it. If no slots appear, the advisor has not opened any for that period.
Fix: Look at the following week. If there is still nothing, message the advisor and ask them to open more times — that is a normal request, not an imposition.
My booking was cancelled and I never paid
An unpaid booking holds a slot nobody else can book, so it does not wait indefinitely. You get a reminder after 3 hours, and after 24 hours the booking is cancelled and the time goes back to the advisor.
Nothing was charged at any point. Book again — though that particular time may have gone.
Checkout says the session time has already passed
Whetstone will not take payment for a session that has been and gone. Pick a new time and book that instead.
I can’t book the second or third session of my package
Only the first session is scheduled at checkout. Open the booking and use the Schedule a session panel, which lists your advisor’s available times and how many sessions you have left to book.
The panel only appears on a paid booking, and only while sessions remain unscheduled.
The time I picked was taken while I was booking
If two people pick the same slot at the same moment, one is asked to choose again. Nobody ends up double-booked, and nothing was charged.
Booking confirmation not received
If payment completed but no email arrived within ten minutes, it may be delayed or filtered.
Fix: Check spam, junk, promotions and updates for a message from Whetstone. Then log in and check your Bookings page — if the booking is there, it went through and only the email is missing.
Do not rebook unless you are sure the first attempt did not complete. Check your Bookings page first.
If that did not work
Contact support@whetstone.au with your account email, the advisor name and the session date you were trying to book.
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