> ## Documentation Index
> Fetch the complete documentation index at: https://help.whetstone.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix Whetstone booking issues

> Resolve booking problems: missing calendar slots, an expired unpaid booking, scheduling later sessions, and missing confirmations.

Match your symptom below and follow the fix.

## The calendar shows no times

Advisors publish their own availability, and nobody can be booked without it. If no slots appear, the advisor has not opened any for that period.

**Fix:** Look at the following week. If there is still nothing, message the advisor and ask them to open more times — that is a normal request, not an imposition.

## My booking was cancelled and I never paid

An unpaid booking holds a slot nobody else can book, so it does not wait indefinitely. You get a reminder after **3 hours**, and after **24 hours** the booking is cancelled and the time goes back to the advisor.

<Note>
  Nothing was charged at any point. Book again — though that particular time may have gone.
</Note>

## Checkout says the session time has already passed

Whetstone will not take payment for a session that has been and gone. Pick a new time and book that instead.

## I can't book the second or third session of my package

Only the first session is scheduled at checkout. Open the booking and use the **Schedule a session** panel, which lists your advisor's available times and how many sessions you have left to book.

The panel only appears on a **paid** booking, and only while sessions remain unscheduled.

## The time I picked was taken while I was booking

If two people pick the same slot at the same moment, one is asked to choose again. Nobody ends up double-booked, and nothing was charged.

## Booking confirmation not received

If payment completed but no email arrived within ten minutes, it may be delayed or filtered.

**Fix:** Check spam, junk, promotions and updates for a message from Whetstone. Then log in and check your **Bookings** page — if the booking is there, it went through and only the email is missing.

<Warning>
  Do not rebook unless you are sure the first attempt did not complete. Check your **Bookings** page first.
</Warning>

## If that did not work

Contact [support@whetstone.au](mailto:support@whetstone.au) with your account email, the advisor name and the session date you were trying to book.

## Related articles

* [Book a session](/owners/booking-a-session)
* [Payment problems](/troubleshooting/payment-problems)
* [Contact support](/support/contact)


## Related topics

- [Fix Whetstone payment problems](/troubleshooting/payment-problems.md)
- [Get in touch with Whetstone support](/support/contact.md)
- [Professional Indemnity Insurance on Whetstone](/trust/insurance-explained.md)
- [Book an Insured Advisory Session](/owners/booking-a-session.md)
- [How Whetstone Works](/getting-started/how-whetstone-works.md)