> ## Documentation Index
> Fetch the complete documentation index at: https://help.whetstone.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Get in touch with Whetstone support

> Contact Whetstone support by email, learn what to include in your message, and find self-help resources before reaching out.

If you cannot find the answer you need in the help center, the Whetstone support team is available by email. We aim to respond to every message as quickly as possible during Australian business hours.

## Contact channel

Email [support@whetstone.au](mailto:support@whetstone.au)

<Note>
  Expected response time: within one to two business days. Response times may vary during public holidays.
</Note>

## What to include in your message

To help us resolve your issue faster, please include:

* The email address on your Whetstone account
* A clear description of the problem or question
* Any error messages you see, word-for-word
* Screenshots showing the issue, if possible

## Self-help first

Before contacting support, you may find the answer faster in these resources:

* [FAQ](/support/faq) — quick answers to common questions
* [Troubleshooting](/troubleshooting) — fix sign-in, booking, and payment issues

## Related articles

* [FAQ](/support/faq)
* [Troubleshooting overview](/troubleshooting)
* [Sign-in issues](/troubleshooting/cant-sign-in)


## Related topics

- [Frequently asked questions about Whetstone](/support/faq.md)
- [Create Your Whetstone Account](/getting-started/create-your-account.md)
- [Get Started with Whetstone](/getting-started/index.md)
- [How Whetstone Works](/getting-started/how-whetstone-works.md)
- [Getting paid as a Whetstone advisor](/advisors/getting-paid.md)